Tag Archives: customer satisfaction

Thank you Brussels

Standard

I was on a 4 hour train ride.

– How are you, Madam? It’s ok, not too long?, asked the conductor, as we approached our destination.

– Thank you, it is just right. And how are you? You are the one working all these hours. I am only giving a massage to the seat 🙂

– Oh, thank you very much for asking, a big smile lighting up his face. I adore it. It’s the best job in the world! When all goes well.

– I wish you that it continues to stay well, in all its ways.

– Thank you very much, Madam. A pleasure to see you again on our trains.

A one minute dialogue with a thousand riches in it. People find meaning in serving others. People are opening up when asked with autheticity how was their day/duty trip/behind-the-cashier day. A grateful customer can give meaning to someone’s work. Be kind.

Coffee mug courtesy of Courtyard by Marriott – my kind of coffee fortune telling.