Tag Archives: call center

Teleworking week 2: view from home, part 1

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The closest pharmacy to my place is on the ground floor of my apartments bloc. The other day, as I was waiting outside for my turn to enter, a seniour citizen in his late 70s “approached” me:

– You are not wearing a mask…. Why?, he asked, a bandana in his hand.

– I do not need to. It serves those who are sneezing, coughing…, I answered summoning all my empathy.

– You know, he replied, I am terrified. I watch the TV and see all that….

– I have no TV for ten years now.

– You may be right, he said,…about the TV.

– Would you like to go inside the pharmacy? I can wait, I offered.

He gladly took my offer. I could hear their conversation. The pharmacist assumed he had hearing problems so he was yelling his answers. The gentleman was clearly scared. He did not buy anything. He needed human interaction and hypeless communication.

There is no right or wrong way to react to all around in these new circumstances. It’s one thing to watch a SF movie and another to be here and now. This is one of the reasons I never liked SF movies and apocalyptic views.

Back to the story of this gentleman. He is one of the millions, indoors, with a TV only as a company, probably, his loneliness brought at another level… . Psychologists already noticed it. Too many bad news and little information on recovery is dangerous for the human psyche. Psychologists around the world keep encouraging to try to look for positives and share them when you talk to others. It is demonstrated by research that a stressed mind diminishes the immune response.

Some countries and regions have installed services for people to call and talk to someone. Some of us are doing it at personal level – through baskets of solidarity or food ordered and delivered to those who need it. I see it in my country, enabled by charities joining forces with the business, like Diaconia and Kaufland.

Again, on a personal level one can read a book by skype/phone or start a virtual book club. Or put together a list of online entertainment: free opera streaming, concerts, movies, virtual museums visits etc. Little gestures which bring a human voice and touch to a lonely human heart … .

I loved Daniel Kaufmann’s article of this week “Caremongering – random acts of kindness” https://www-brookings-edu.cdn.ampproject.org/c/s/www.brookings.edu/blog/future-development/2020/03/19/caremongering-in-the-time-of-coronavirus-random-acts-of-kindness-and-online-enrichment/amp/

Here is to caremongering – random acts of kindness today and everyday.